Third Party Capture

Optimum has a specialised Third Party Unit to handle all aspects of these claims. The key objective is to reduce the quantum of the claim against clients and/or insurer. This is crucial in controlling and reducing the claims cost ratio and ultimately saving money. As with claims for own damage, attending to the Third Party vehicle as swiftly as possible is essential to controlling costs. The claims capture team specifically serves this purpose. Optimum is currently capturing over 60% of all eligible claims.

Upon notification of the fault claim, the innocent party is contacted and the offer of vehicle repairs made. The Third Party repair process is then controlled by Optimum motor engineers in our repair network where discounts on labour and parts have been negotiated. We also ensure that only incident related damage is attended to. This will result in significant savings.

Replacement courtesy cars will be provided by our repair network to the Third Party curtailing the need for hire, loss of use and loss of earnings. The Third Party’s need for solicitors and accident management companies is negated, removing the potential for inflated personal injury and credit hire claims. Brokers and clients are not troubled by Third Parties approaching them direct. Our technicians are able to contact the innocent Third Party within minutes of the fault claim being reported.