The Claim
- Immediate contact with all parties involved where possible within 1 hr of notification of the claim.
- Insurer's own dedicated enquiry lines.
- Immediate sanction and provision of courtesy vehicle.
- A full update provided to the insurer within 24 hrs on all aspects of the claim.
- Reduction of fraudulent claims.
The Repair
- Assessed and controlled by Optimum engineers.
- Pre and post repair inspection monitored by Optimum.
- Impromptu spot checks at approved repair garages by Optimum engineers.
- Accurate repair cost authorised immediately.
- Optimum receives estimate, approves final invoice and authorises insurer to settle account.
- Latest Audatex system for efficient service.
- Efficient monitoring means shorter repair times and reduced claims costs.
- Provision of free courtesy car during repair.
Third Party Claims
- Full third party personal injury claims handling service.
- Following registration, the innocent third party is contacted and offered our full accident repair service to minimise the loss.
- Follow-up letters are sent to those not contacted, enabling insurers to raise arguments on mitigation against credit hire claims.
Service Second To None
- Offering the fastest possible response via computer link, 24 hour phone, e-mail or fax.
- Liaising directly with claimant allowing the insurer to concentrate on their core activities.
- A smooth and efficient service to your customer.
- Keeping your customers on the road.
- Offering quality customer service whilst controlling claims costs.
Fast And Efficient Response
- Providing free replacement vehicles.
- Controlling claims cost by managing repair process effectively.
- Providing a sympathetic customer approach to claims registration.
- Fast authorisation of repairs.
- Recovering uninsured losses or your own costs.
