Approved Repairer

Our approved repairer network consists of garages providing a comprehensive national coverage accommodating private motor cars and motorcycles. The nearest approved repairer will collect the damaged vehicle from the incident location and recover it to his repair facility. When required we also have specialised recovery vehicles that operate 24 hours, 365 days per year.

Details of the vehicle damage and digital photographs are sent electronically by the repairer to Optimum with, typically, an Audatex estimate thereby reducing timescales and improving efficiency. Repair costs are accurately estimated and controlled by independent engineers. The engineers are in constant contact with the repairer to ensure that vehicle down time is closely managed.

Our innovative approach to the repair process improves customer service, efficiency for the repairer and provides an audit trail. Wherever possible our engineers insist that panels and plastic components are repaired rather than replaced with resultant cost savings. Non-OE parts are also utilised as instructed by various insurer partners. Repairs are authorised the same day as images of damage are received, subject to agreement on costs.